Shipping policy

Shipping Policy

Peptides & Temperature-Sensitive Products (South Africa)

Overview

We ship all orders using a well-known national courier company to ensure reliable delivery and shipment tracking. Due to the nature of peptide products, careful packaging and timely delivery are prioritised.

Shipping Timeframes

  • Orders are typically delivered within 3–5 business days from the date of dispatch

  • Delivery times may vary depending on location, courier capacity, and external factors beyond our control

  • Business days exclude weekends and public holidays

Dispatch timelines will be communicated at checkout or in your order confirmation.

Shipping Rates

  • Standard shipping rates apply

  • We use a flat-rate shipping fee for all orders, regardless of order size or value

  • Shipping rates are subject to change without prior notice

The applicable shipping fee will always be displayed at checkout before payment is completed.

Order Processing & Dispatch

  • Orders are processed once payment has been successfully confirmed

  • Dispatch occurs during standard business hours, Monday to Friday

  • Once an order has been handed over to the courier, responsibility for delivery timelines rests with the courier service

Tracking Information

  • Tracking details will be provided once your order has been shipped

  • Tracking information is sent via email as part of the order confirmation or shipping notification

  • Customers are responsible for monitoring their shipment and ensuring availability to receive delivery

Delivery Responsibility

  • Please ensure that your delivery address is accurate and complete

  • We are not responsible for delays, losses, or failed deliveries resulting from:

    • Incorrect address details

    • Missed delivery attempts

    • Courier delays or operational issues

Temperature & Environmental Considerations

While reasonable care is taken to package peptide products appropriately at the time of dispatch:

  • We cannot guarantee temperature stability once the package is in transit

  • Delivery delays may affect product integrity

  • Customers are responsible for prompt receipt and appropriate storage upon delivery

Shipping Cost & Policy Changes

Shipping prices, courier partners, and delivery timelines may be updated from time to time. Any changes will apply to new orders placed after the update.

Contact Us

For shipping-related enquiries, please contact:

Email: life.os.za@gmail.com
Subject line: Shipping Enquiry – Order #XXXX

Final Notes

By placing an order on this website, you acknowledge and agree to this Shipping Policy. We encourage customers to review all product descriptions, disclaimers, and policies before completing a purchase.