Refund policy

Return & Refund Policy

Peptides & Temperature-Sensitive Products (South Africa)

Overview

Due to the perishable and environmentally sensitive nature of peptide products, we are unable to accept returns once an order has been dispatched. Peptides are highly sensitive to temperature, light, handling, and storage conditions, and their integrity cannot be guaranteed once they leave our control.

This policy is in place to protect customer safety and product quality and is compliant with the South African Consumer Protection Act, 68 of 2008 (CPA).

No Returns on Peptide Products

We do not accept returns, exchanges, or cancellations for peptide products under the following circumstances:

  • Change of mind after purchase

  • Incorrect product selection by the customer

  • Improper storage or handling after delivery

  • Products that have been opened, used, or tampered with

Once dispatched, all peptide products are considered final sale.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us so we can assess the issue.

To qualify for assistance:

  • You must notify us within 24 hours of delivery

  • Clear photographs of:

    • The damaged product

    • The original packaging

    • The shipping label

  • Your order number and contact details

Each case will be reviewed individually. If damage occurred during transit or an error occurred on our part, we may, at our discretion:

  • Replace the product, or

  • Issue a refund or store credit

Shipping & Temperature Considerations

We take reasonable steps to package peptide products appropriately at the time of dispatch. However:

  • We are not responsible for delays caused by couriers or third parties

  • We cannot guarantee temperature stability once the package is in transit although we take every precaution to protect your shipment from excess high temperatures with heat resistant packaging

  • Customers are responsible for ensuring prompt receipt and appropriate storage upon delivery

Consumer Protection Act (CPA) Notice

In terms of the CPA:

  • Goods that are perishable or intended for hygiene-sensitive use may be exempt from standard return rights

  • This policy does not limit your rights where goods are proven to be defective at the time of delivery

Nothing in this policy is intended to unlawfully limit any rights afforded to consumers under South African law.

How to Contact Us

If you experience an issue with your order, please contact us at:

Email: life.os.za@gmail.com
Subject line: Damaged Order – Order #XXXX

We aim to respond within 1–2 business days.

Final Notes

By placing an order on this website, you acknowledge and agree to this Return & Refund Policy. We strongly encourage customers to review product descriptions and disclaimers carefully before completing a purchase.